As healthcare leader Alisha Moopen, Deputy Managing Director of Aster DM Healthcare says, “Healthcare is a calling for all of us at Aster. We are here to create a positive impact for people in their journey to wellness and consider ourselves as an uncompromising center of humanity and persistent clinical excellence.” Leading Aster’s operations in India and the GCC and managing the growth strategy for the company into new markets and business verticals, Alisha says, “We represent a mission, a wealth of human values augmented by skilled and dedicated staff who embody the ‘over and above’ with relentless devotion. Everything we do is to enhance human lives and wellbeing, and we feel compelled to ensure that health takes centre stage for communities.” Having joined the company as a director in 2012, she has led Aster on a phenomenal growth trajectory and is building a sustainable future for the organisation that can serve patients globally. Aster DM Healthcare is one of the largest integrated healthcare conglomerates with a presence across seven countries. With a strong track record of providing compassionate care to patients over 34 years, Aster provides the complete circle of care through its primary, secondary, tertiary, and quaternary care services, and its network of 27 hospitals, 115 clinics and 223 pharmacies.
Moopen is a chartered accountant from the Institute of Chartered Accountants of Scotland (ICAS) and has earlier worked with Ernst & Young. She graduated from the University of Michigan, Ann Arbor, USA, with distinctions in finance and accounting. She also holds a degree in Global Leadership & Public Policy Change from Harvard University.
“ WOMEN ARE CHALLENGING THE STATUS QUO, GETTING THEIR VOICES HEARD AND BRINGING ABOUT CHANGES THAT MATTER”
This year certainly has been a landmark one for Moopen and Aster DM Healthcare. “We turned the year that saw the toughest crisis facing Aster DM Healthcare and healthcare systems across the world into a year of opportunity,” she enthuses. “We were quick to innovate and focus on an asset-light business model, while exploring less capital-intensive businesses. We have recently forayed into multiple new ventures, which have been crucial to providing healthcare especially in these testing times. The company has adopted multiple new means to provide health and health-related services such as Aster eConsult, home care services, and diagnostic services, adopting telecommunications and digital communication technologies.
”It is also focusing on expanding its presence in India, increasing its existing bed capacity, and expanding the number of labs and pharmacies in its distribution network.
“Our vision for Aster DM Healthcare is to serve the world with quality healthcare that is affordable and accessible, and this will be done through business sustainability while continuing to strengthen the operations in the countries that we are present in,” Moopen shares. “Technology and digitisation are being adopted as a core part of Aster’s business strategy to drive efficiencies, optimise operations, introduce smart solutions that can improve patient experience, and offer innovation that will keep Aster ahead of the curve in healthcare.”
“ IF WE TAKE CARE OF OUR PEOPLE, THEY WILL EXTEND THIS CARE TO OTHERS WHO THEY INTERACT WITH”
During the second wave, the healthcare ecosystem in India was under enormous stress, and patients were struggling to get proper medical counsel. Moopen spearheaded efforts to create free medical advisory services through video tele-consultation to ensure that patients could access quality care without compromise at the right time. Additionally, Moopen worked towards strengthening the India-UAE relationship through Dubai’s COVID-19 taskforce, facilitating the launch of several field hospitals across Delhi, Kerala and Bangalore for the underpriviledged under Aster Volunteers CSR programme.
Over the years, Moopen has been a recipient of several recognitions. She was elected as a Young Global Leader by the World Economic Forum in 2018 in recognition of her past work in healthcare. She has been awarded with the International Executive’s Award by the Harvard Business Council in 2021, recognised as the Most Promising Woman Leader of 2021 by The Economic Times and recognised as one of the Most Influential Women in the Arab World by CEO Middle East magazine in 2020, among many others over the years. She has been recognised as one of the Top 100 World’s Greatest Leaders in Asia and GCC in 2018, and has won the Asian Business Leadership Forum’s (ABLF) Rising Star Award in 2018. That year also saw her take the Game Changer of the Year Award at the Global Women in Leadership Economic Forum and Emirates Woman Magazine’s Woman of the Year Award in the Achiever category.
Alisha believes that ‘health is a birthright of every human on this planet’. As she says, “We need healthcare to be effective, efficient and sustainable. This is a key challenge faced by nations across the globe, in both developing and developed countries. Creating this balance is key, and the driver for this balance are committed people operating in good systems. If we take care of our people, they will extend this care to others who they interact with,” she says. “The year 2020-21 has proven that all women out there have been nothing less than warriors. Women are no longer simply accepting the roles assigned to them but are challenging the status quo, getting their voices heard and bringing about changes that matter. A lot of us have had to adapt to a new adjusted lifestyle juggling family and work within the four walls of our homes, to learning to use new technologies, to adjusting to situations beyond our expectations.”